Legal
Accessibility
DraftLast updated: DRAFT — pending lawyer review
We want every patient to be able to use this website and our clinic. This statement explains what we aim for, what we know we still need to fix, and how to tell us about a problem.
Our aim
We aim to meet WCAG 2.1 Level AA across the website. New pages are tested with a screen reader and keyboard-only navigation before publishing.
What works well
All interactive elements (buttons, links, form fields, the booking accordion, the mobile drawer) are keyboard-accessible with visible focus rings.
Form labels are properly associated with their inputs. Required fields are visually marked and announced to screen readers as required.
Body text contrast exceeds WCAG AA (4.5:1) across the site. Large text and UI control contrast exceeds 3:1.
Images carry descriptive alt text or are marked as decorative.
Known issues
Some placeholder content (doctor portraits, clinic photo) currently uses generic SVG illustrations — these will be replaced with real photos that carry the same alt-text discipline.
The booking form's date picker uses the native browser control. Accessibility varies slightly across browsers and operating systems. If the date picker isn't usable on your device, call us on 020 7244 8885 and we'll book on your behalf.
The clinic itself
GHMS is on the ground floor with a single 2 cm threshold at the entrance. We have step-free access to all consultation rooms and an accessible toilet.
We don't currently have a permanent hearing loop installed — call ahead and we'll arrange a quieter consultation room and brief the reception team.
Guide dogs and assistance animals are welcome.
Reporting a problem
If you find something inaccessible on this site or in the clinic, email [email protected] or call 020 7244 8885.
We aim to acknowledge accessibility reports within 2 working days and to fix or work around blockers within 2 weeks.
Questions about this policy?
Email [email protected] or use our contact page — we’ll get back to you as soon as possible.
Get in touch